About Nairobi Safari Club
For decades, the iconic white spherical structure of Nairobi Safari Club has been a prominent feature of the city’s skyline. Its strategic location allows visitors easy access to renowned tourist attractions both within and outside Nairobi. The hotel is a short 30-minute drive from Jomo Kenyatta International Airport and just 10 minutes from Westlands, a hub for nightlife, fine dining, and shopping.
Front Office Manager
Job Type: Full-Time
Qualification: BA/BSc/HND, Diploma
Experience: 5 years
Location: Nairobi, Kenya
Job Field: Administration, Hospitality, Hotel Management
Roles and Responsibilities:
Oversees daily operations, ensuring top-notch service, adherence to quality standards, and customer satisfaction. Leads and motivates the Front Office team to focus on key operational areas that enhance guest experience and financial performance. Holds departmental meetings and consistently communicates clear goals to drive desired outcomes. Assesses staffing requirements to align with guest service expectations, operational efficiency, and budget objectives. Enhances service quality by understanding guest needs, providing feedback, and offering individual coaching when necessary. Optimizes room occupancy and revenue by reviewing daily status reports, monitoring rate fluctuations, overseeing credit reports, and tracking daily house count. Reviews Front Office reports and performance summaries from the Night Audit team. Ensures adherence to all hotel policies and operational guidelines.
Qualifications and Experience:
A university degree in Hotel Management, with a postgraduate diploma in customer service being an added advantage. Strong computer proficiency is essential. In-depth knowledge of hotel registration, reservation, and backup systems. Solid mathematical skills to analyze operational data and financial reports. Excellent command of both English and Swahili to facilitate seamless communication with guests and team members. Strong leadership and organizational skills with the ability to delegate and oversee tasks efficiently. Ability to mentor team members and support career growth within the hotel. Competence in analyzing complex statistical data and making informed decisions. Excellent conflict resolution skills, including patience, diplomacy, and tact when handling challenging customer interactions.
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