Overview:
Our IT Support Engineer in Amazon’s Operations teams are tasked with the various IT systems at the center of our operational facilities.
As an IT Support Engineer, you’ll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. Our team approaches work as seeing no job as too small and no challenge as too big!
You’ll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you’ll have learning resources to develop your career and technical skills at your own pace and earn industry-recognized qualifications.
Flexibility is a must for this role as the site operates across 7 days during the day and night.
Job Details:
- Job Type: Full-Time
- Company: Amazon
- Experience: Minimum 1 year
Responsibilities:
- Initial point of technical support for Fulfillment Center Operations, across a vast array of technical disciplines. You’ll support a number of buildings across the region.
- Supplying and maintaining IT hardware, processing different customers’ orders simultaneously.
- Troubleshooting of IT-related equipment, including PCs, wireless handheld devices, thin clients, printers, and other end user devices.
- Responsible for the Return Merchandise Authorization (RMA) and repair of devices under warranty.
- Learning new technologies and career development activities through the IT network.
Qualifications And Skills:
- 1+ years corporate environment Windows, Mac or Linux Operating systems support background
- Experience in troubleshooting integrated and interdependent computer systems
- Experience in maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- High school or equivalent
- Knowledge of networking principles like DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
- Work a flexible schedule/shift/work area, including weekends, days and nights.
- Lift 50 lbs /22 kgs, as well as stand and walk for 10-12 hours at a time.
Preferred Skills:
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications
- Experience in a dynamic environment with high customer service levels
- Ability to communicate intricate IT ideas in layman’s terms
- Ability to manage high priority projects
IDE Statement
Amazon is an equal opportunity employer and does not discriminate against individuals on the basis of protected veteran status, disability, or other legally protected status.
Our diverse culture inspires Amazonians to drive the best outcomes for our customers. If you are a disabled applicant requiring a workplace accommodation or adjustment throughout the application and hiring process, including interview or onboarding process support, please go to https://amazon.jobs/content/en/how-we-hire/accommodations for more details. If the country/region you are applying in is not listed, please reach out to your Recruiting Partner.